Why can I no longer access my payment count?

Payments counts on StudentAid.gov were removed for those who are enrolled in Public Service Loan Forgiveness and Income-Driven Repayment plans. The website had previously been set up under the Biden administration, to allow borrowers to monitor their progress.

“Federal Student Aid has temporarily removed the forgiveness payment counts from StudentAid.gov for Public Service Loan Forgiveness and Income-Driven Repayment,” an automated announcement on MOHELA’s main customer service phone line for Department of Education accounts indicates, according to Forbes. “Unfortunately, our representatives do not have any additional information related to your forgiveness counts. Please continue to visit StudentAid.gov for updates.”

It is unclear why borrowers can no longer access their progress. However, it isn’t the first time information was removed from the website. The IDR tracker on StudentAid.gov was previously removed in the spring after the Department of Education said it was needed in order to correct inaccuracies.

Senator Elizabeth Warren shared that Education Secretary Linda McMahon had agreed to restore the service. The platform remains to be updated with borrowers still unable to access their information.

“Secretary McMahon stated that she intends to soon restore the income-driven repayment (IDR) payment count tracker to Studentaid.gov, allowing borrowers to track their progress towards receiving debt relief, after taking down the tracker earlier in the Trump administration,” Warren said in June.

Student loan forgiveness plans are currently on pause

In February, loan forgiveness under the previously implemented IDR plans—SAVE, PAYE and ICR—were paused.

“Forgiveness as a feature of the SAVE, PAYE, and ICR Plans is currently paused, because those plans were not created by Congress,” the Department of Education said in April.

It noted that student loan forgiveness under the IBR plan remains available: “ED can and will still process loan forgiveness for the IBR Plan, which was separately enacted by Congress. Payments on PAYE, SAVE, and ICR are counted toward IBR Plan forgiveness if the borrower enrolls in IBR,” the department added.
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Per CNN, the State Department is sending notices to the fired employees while Secretary of State Marco Rubio is returning from his trip to Malaysia.

“Nearly 3,000 members of the workforce will depart as part of the reorganization,” the department stated, per CNN. “In connection with the Departmental reorganization first announced by the Secretary of State on April 22, 2025, the Department is streamlining domestic operations to focus on diplomatic priorities.” 

What do the reductions include?

Per the notice, the reductions include “non-core functions, duplicative or redundant offices, and offices where considerable efficiencies may be found from centralization or consolidation of functions and responsibilities.”

For the foreign service officers who received “Reduction in Force” notices, the department plans to give them administrative leave for 120 days before they officially lose their jobs.

“Most civil servants will be placed on leave for 60 days before their firing takes effect,” the department clarified.

The Trump administration faces heavy criticism after the State Department fired over 1,300 employees

Thomas Yazdgerdi, the president of the American Foreign Service Association, expressed his concerns about Trump’s actions when he spoke with CNN. Yazdgerdi said the administration is making critical cuts at a time when diplomacy is critical.

“There are horrible things that are happening in the world that require a tried-and-true diplomatic workforce that’s able to address that,” Yazdgerdi told CNN. “The ability to maintain a presence in the areas of the world that are incredibly important, dealing with issues like Ukraine, like Gaza, like Iran right now that require great diplomatic attention.”

The American Foreign Service Association also released a statement on Friday to express its support for the State Department workforce.

“There were clear, institutional mechanisms available to address excess staffing, if that had been the goal. Instead, these layoffs are untethered from merit or mission,” the organization stated, per CNN. “They target diplomats not for how they’ve served or the skills they have, but for where they happen to be assigned. That is not reform.”
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